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Broadband activated 21/10/08 and still no hardware (modem) !!

nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Broadband activated 21/10/08 and still no hardware (modem) !!

Hi Plus Net
i keep calling and asking where my modem has got to
The posty has just been and still no modem
i keep being told its been sent with royal mail and cannot be tracked
Can someone tell me where my modem is as im paying for broadband which i cant use yet !
The modem was sent 2 days and 15 hours ago i think
Why wasnt the modem sent out early to avoid this happeningHuh
Thanks
21 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Sorry to hear that you haven't received your modem, I've just had a look on your account and can see we ordered it once we had received a confirmed activation date from BT. That was on the 17th, however as it's a weekend it was sent out until the Monday. I'm honestly not sure why it hasn't arrived yet, I can see that you selected a different delivery address to the one the broadband is being activated at, have you checked that it hasn't arrived there?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

I asked for it to be delivered to work
It might have arrived at home today though (hopefully)
I will check after work
If it still hasnt turned up what should i do?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Hiya,
I'd be hopeful that it arrives today.
If it hasn't arrived by tomorrow morning, please let us know and I'll get another sent out to you.
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Can you not see on a system what delivery address it went to
I asked for lee and plumpton (work)
But it may have gone to my home address Kishorn wayHuh
Thanks
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Hiya,
The router will certainly have been addressed to your work address.
We have very limited tracking available once the router has left the warehouse, but like I said earlier, I'll be happy to send another one if it hasn't turned up by tomorrow.
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Still no modem  Angry
I take it my next billing date will be put back by the amount of days i havent been able to use my broadband?Huh
Can you send me one special delivery so i get it in the morning at my home address?
Thanks
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Or even better would be a same day courier to my work address?
Im here until 4.30pm
Thanks
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

If you want action, confirm that in a ticket PDQ; remember this IS just a user Forum that PN staff participate in.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Hiya,
I'm trying to arrange for this to be sent to your home address tomorrow.  Just trying to liaise with BT to make sure that this happens.
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Hi
I phoned this morning and spoke to Matthew Tucker i think
He said he was going to get one sent out today to my home address and i was to let you guys know when it arrives so you can sort out the billing issue
Do you mean you were liasing with royal mail to ensure it gets delivered tommorow?
Cheers
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Not quite, no.
I've spoken to our warehouse to get your router sent out Saturday delivery instead of the usual 2-3 day delay.
So basically I'm just trying to expedite Matthew's order.
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Cool thanks for all your help
Do you know if its guaranteed to be delivered by a certain time saturday?
And could you confirm once its all sorted
Thanks again
Nathan
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

I don't know yet I'm afraid, but as soon as I hear back I'll let you know.
Ian thinks that Saturday Delivery means before noon, but he's not 100%.
nseaman
Grafter
Posts: 54
Registered: 23-10-2008

Re: Broadband activated 21/10/08 and still no hardware (modem) !!

Im pretty sure it is before 12 noon
Has the delivery been set up for tommorow though?
Thanks