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Broadband Trouble shooter has a dead end

Community Veteran
Posts: 3,195
Thanks: 23
Fixes: 2
Registered: ‎31-07-2007

Broadband Trouble shooter has a dead end

Gave it a try and ended at a dead end with a speed fault as the basis of the fault, when asked if connecting to the test socket and then saying it works it stops it and closes the linked ticket. [ ticket 43259063 ]
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
Plusnet Help Team
Plusnet Help Team
Posts: 15,077
Thanks: 430
Fixes: 123
Registered: ‎27-04-2007

Re: Broadband Trouble shooter has a dead end

Hi Gus,
Just to clarify a few points here, if you are saying as I think you are (and do correct me if I'm wrong) you're saying that you were reporting a speed fault and reported that it works fine when in the test socket? if so that is what we've intended the fault checker to do.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team