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Broadband Trouble shooter has a dead end

Gus
Aspiring Pro
Posts: 3,240
Thanks: 34
Fixes: 3
Registered: ‎31-07-2007

Broadband Trouble shooter has a dead end

Gave it a try and ended at a dead end with a speed fault as the basis of the fault, when asked if connecting to the test socket and then saying it works it stops it and closes the linked ticket. [ ticket 43259063 ]
FTTP 500 regrade from Tues 28th November
1 REPLY 1
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,926
Thanks: 863
Fixes: 223
Registered: ‎27-04-2007

Re: Broadband Trouble shooter has a dead end

Hi Gus,
Just to clarify a few points here, if you are saying as I think you are (and do correct me if I'm wrong) you're saying that you were reporting a speed fault and reported that it works fine when in the test socket? if so that is what we've intended the fault checker to do.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team