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Broadband Activation

DAR
Newbie
Posts: 1
Registered: 11-08-2015

Broadband Activation

I ordered my broadband with Plus.net around 4 weeks ago. The engineer came yesterday (10 August 2015) to install the phone line. I thought this was a sign that my broadband would be up and running soon. This morning (11 August) I received a text informing me that my broadband would be active on 25 August. How could it possibly take 15 days to do this?
2 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband Activation

Hi DAR,
This shouldn't be the case, so I'm investigating the order with the intention of expediting at our supplier's expense. Will update you ASAP.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Broadband Activation

Apologies for the double post.
Typically it should be five working days for the broadband to go live. Absolutely no idea why they upped this to two weeks. I have got it bumped forward to tomorrow for you though as they have admitted error.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet