Broadband Activation

[#1]

I ordered my broadband with Plus.net around 4 weeks ago. The engineer came yesterday (10 August 2015) to install the phone line. I thought this was a sign that my broadband would be up and running soon. This morning (11 August) I received a text informing me that my broadband would be active on 25 August. How could it possibly take 15 days to do this?

[#2]

Hi DAR,
This shouldn't be the case, so I'm investigating the order with the intention of expediting at our supplier's expense. Will update you ASAP.

[#3]

Apologies for the double post.
Typically it should be five working days for the broadband to go live. Absolutely no idea why they upped this to two weeks. I have got it bumped forward to tomorrow for you though as they have admitted error.
Matty