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Booked slot for fibre not actioned

Posts: 1
Registered: ‎03-09-2011

Booked slot for fibre not actioned

Am i alone in having problems getting a fibre installation done? My provisional booking was not actioned so the install team didn't contact me, so slot lost, so have booked leave for no good reason. Called to sort yesterday, told i would be called back and that didn't happen, and got a new provisional booking today which i frankly have no confidence in. And at no point was an apology offered. Not the plusnet i remember.
Plusnet Help Team
Plusnet Help Team
Posts: 13,638
Thanks: 262
Fixes: 76
Registered: ‎27-04-2007

Re: Booked slot for fibre not actioned

Hi there,
Re this thread here,98340.msg832037.html#msg832037 and reply #2 It looks like you've been affected by the issue we're aware of and are tracking on problem ID 67914.
Sorry you've also been affected by this. To reassure you any re-bookings are done manually and we've not had any issues with those so far.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team