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Billing issues

SarahM2
Interested
Posts: 1
Registered: ‎26-02-2020

Billing issues

Despite discussing billing issues with PlusNet customer support and their billing department on the 20 February 2020 and [CSA Removed] and [CSA Removed] both agreeing l was overcharged this month l still can't get clarification on a refund due or if next month's bill will be correct.

l have also tried following following up online (20 February 2020) with no response.

l had the same problem last year with incorrect billing.

Do l need to resort to cancelling my direct debit before this is resolved?

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

2 REPLIES 2
Baldrick1
Moderator
Moderator
Posts: 9,161
Thanks: 4,157
Fixes: 323
Registered: ‎30-06-2016

Re: Billing issues

Only cancel your direct debit if you want problems getting a debt collection agency off your back adding to the mix!

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,932
Thanks: 622
Fixes: 174
Registered: ‎27-04-2007

Re: Billing issues

Hi there and I'm really sorry about the issues with this. 

 

I've just taken ownership of the matter for you and have added a response to your account here: https://www.plus.net/wizard/?p=view_question&id=199197396 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team