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Billing issues

SarahM2
Newbie
Posts: 4
Registered: ‎26-02-2020

Billing issues

on ‎26-02-2020 2:16 PM - last edited on ‎26-02-2020 4:33 PM by

Despite discussing billing issues with PlusNet customer support and their billing department on the 20 February 2020 and [CSA Removed] and [CSA Removed] both agreeing l was overcharged this month l still can't get clarification on a refund due or if next month's bill will be correct.

l have also tried following following up online (20 February 2020) with no response.

l had the same problem last year with incorrect billing.

Do l need to resort to cancelling my direct debit before this is resolved?

Moderator's note by Dick (Strat): CSA name(s) removed (to an area staff can see) as per Forum rules.

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Baldrick1
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Re: Billing issues

‎26-02-2020 4:12 PM - edited ‎26-02-2020 4:13 PM

Only cancel your direct debit if you want problems getting a debt collection agency off your back adding to the mix!

Moderator and Customer
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adamwalker
Plusnet Help Team
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Registered: ‎27-04-2007

Re: Billing issues

‎02-03-2020 2:09 PM

Hi there and I'm really sorry about the issues with this. 

 

I've just taken ownership of the matter for you and have added a response to your account here: https://www.plus.net/wizard/?p=view_question&id=199197396 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
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