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Billing error solved quickly.

Posts: 102
Registered: ‎24-08-2007

Billing error solved quickly.

Recently switched from Broadband Premier Option 1 to Value Fibre. Installation was great, service has been running fine since. Slight problem where I was accidently billed a pro-rata amount for the fibre when I had already paid for Premier until the end of the month. Sent a ticket, refunded instantly.
Excellent work Plusnet. This is why I have been a customer since 2003.
Plusnet Help Team
Plusnet Help Team
Posts: 13,817
Thanks: 271
Fixes: 78
Registered: ‎27-04-2007

Re: Billing error solved quickly.

Thanks for letting us know Bojangles, account changes involving fibre is a mostly manual process at the moment which as you may guess leaves more room for human error.
I'm impressed with the way we sorted this out though.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team