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Billed for having NO SERVICE

suebuckby
Grafter
Posts: 32
Registered: 17-10-2011

Billed for having NO SERVICE

My service was down for over 15 days received txts saying this would be reflected on my bill yet low and behold when I received my bill there was nothing on it rang customer services who advised would credit account AFTER I had paid my billHuh may be a stupid question but who pays for something they DONT GETHuh
I deliberately stopped the direct debit from leaving my account but I am still been told I have to PAY before it is credited to my account!! Yet PLUSNET promised this down in service would reflect on my BILL which was due 10th June so they had plenty notice to sort this also why for line rental as they using EVENING AND WEEKENDS CHARGESHuh this is a false charge I have had nothing but problems with Plusnet from the start and always given them plenty opportuneties to prove themselves I have fibre optic that has gone down plenty of times and yet I have NEVER been reimbursed for loss of service I think now PLUSNET needs to actually do something to restore my faith in them I do expect someone in higher management that can be BOTHERED with customers to sort this out, I am happy to pay my bill but the ACTUAL correct bill and also I now expect someone to look and see how many times I have been without a service that I have had to pay for surely this now has to be address correctly and I do expect a refund now for all the times my service has been down and for it to be applied immediately to my account I will then pay for what I have used I also do not expect my service to be restricted until you sort this out  Angry
4 REPLIES
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Billed for having NO SERVICE

Hi suebuckby,
I'm very sorry to hear of the problems you've encountered with our services. I've had a look into your account and I've created Ticket: 87296867 regarding this. Please get back to me at your earliest convenience so that we can move forward.
JohnJ-B
Grafter
Posts: 71
Thanks: 1
Registered: 16-08-2007

Re: Billed for having NO SERVICE

Hi, Sue,
Fully understand your frustrations, etc! Also fully understand your reasoning for stopping the Direct Debit.
However, may I take the liberty of suggesting that this is not necessarily a good approach (regardless of the justification)?
If the DD fails, then there is a chance that this will get recorded onto your Credit Ratings - hence you suffer, not PN!
Edit for spelling mistake!
subuta
Newbie
Posts: 5
Registered: 21-06-2014

Re: Billed for having NO SERVICE

My experience is that their technical capabilities are substandard and their customer service is poor.  They do, however, seem to be very good at invoicing.
Community Veteran
Posts: 26,657
Thanks: 883
Fixes: 10
Registered: 10-04-2007

Re: Billed for having NO SERVICE