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Best way to communicate in this day and age?

johnlowrie
Newbie
Posts: 1
Registered: 30-05-2016

Best way to communicate in this day and age?

Although I was pleased with Plusnet's easy connection and service, I am surprised that the only way to communicate is by telephoning - tweets and online messages in my case got little or no attention.  I simply asked what happened to cashback or gift voucher that was advertised when I joined up?  Perhaps I was at fault at not spotting that it had disappeared during my online application. Still I don't see why I must telephone to find out!

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2 REPLIES
Superuser
Superuser
Posts: 3,082
Thanks: 1,515
Fixes: 9
Registered: 10-04-2007

Re: Best way to communicate in this day and age?


johnlowrie wrote:
  • , please contact us on 0800 432 0200 (you'll need to have your Plusnet account number or username handy)

Well at least it's a Freephone number.

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Best way to communicate in this day and age?

You don't have to call, we can look in to the query for you.

 

Looking at your account, the day you signed up was the day after the cashback offer expired, so you signed up to the discounted broadband offer instead.

 

I'm interested in when you tweeted us too as if we didn't reply I'm very surprised, any chance you can send me a link to your tweet?

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 Chris Parr
 Plusnet Staff