Best way to communicate in this day and age?

[#1]

Although I was pleased with Plusnet's easy connection and service, I am surprised that the only way to communicate is by telephoning - tweets and online messages in my case got little or no attention.  I simply asked what happened to cashback or gift voucher that was advertised when I joined up?  Perhaps I was at fault at not spotting that it had disappeared during my online application. Still I don't see why I must telephone to find out!

I've not received my Plusnet Reward?

• You'll receive your Plusnet Rewards email once all your services are live. If you're up and running and haven't received your Plusnet Rewards email, please check the junk folder in your email program. If you've not received your Plusnet Reward within 30 days of submitting your details, please contact us on 0800 432 0200 (you'll need to have your Plusnet account number or username handy)

[#2]

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johnlowrie wrote:

• , please contact us on 0800 432 0200 (you'll need to have your Plusnet account number or username handy)

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Well at least it's a Freephone number.

[#3]

You don't have to call, we can look in to the query for you.

Looking at your account, the day you signed up was the day after the cashback offer expired, so you signed up to the discounted broadband offer instead.

I'm interested in when you tweeted us too as if we didn't reply I'm very surprised, any chance you can send me a link to your tweet?