This must be big mistake 90% of customer not recommended this provider.Bad support,speed,online gaming with big lag and high level of traffic.Checked reviews on thinkbroadband and plusnet feedback...NOT RECOMMENDED !!!!!!!!!!!
I'm literally more than happy to hold your hand through the full faults process to fix your issue, however you seem to prefer posting threads complaining about your connection. Once again, feel free to PM me.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet