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BWY Option 2 Price Reduction Please

Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

BWY Option 2 Price Reduction Please



Hi,
I would like to suggest that the price for    BYW Option 2 be reduced to  £ 5.99 a month for those who have had this product for more than a year.
And  that they be permitted to remain on monthly contract.

This will go some way to match the products offered by other ISP.
It will show goodwill to loyal customers.
Thanks
Fab

15 REPLIES
Community Veteran
Posts: 6,111
Thanks: 1
Registered: ‎05-04-2007

Re: BWY Option 2 Price Reduction Please

I'm afraid there'll be no chance of Plusnet doing that. Though have you seen the latest 'Value' product? If you're amongst the lucky 80% of the population, you pay £5.99 each month for 10GB (which I acknowledge isn't as much as BBYW2).
Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

Re: BWY Option 2 Price Reduction Please

Yes. I have seen the value product.  Its  usage limit  should also be increased to at least 15 GB
[color=blue]I am requesting the price reduction because of the other cheaper products.
Thanks
Fab
[/color]
adie:quote
Community Veteran
Posts: 3,486
Registered: ‎02-10-2008

Re: BWY Option 2 Price Reduction Please

Have you looked at the different traffic prioritisation that apply to the new products which are probably more restrictive than you have now.
Maybe that's why they are cheaper ?
http://www.plus.net/support/broadband/quality_broadband/traffic_prioritisation.shtml
Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

Re: BWY Option 2 Price Reduction Please

[font=Verdana]Hi,
Thanks for that useful link.
Where does Option 2 fit in ?   It is not listed in the comparison
[/font]
Fab
jim:quote
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: BWY Option 2 Price Reduction Please

Community Veteran
Posts: 26,722
Thanks: 936
Fixes: 10
Registered: ‎10-04-2007

Re: BWY Option 2 Price Reduction Please

@Fab
Do you think Plusnet is a business or a charity?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

Re: BWY Option 2 Price Reduction Please

Quote from: Oldjim
Use this one http://www.kitz.co.uk/isp/plusnet_shaping2.htm

Hi Old Jim,
Thanks for that great link.  Very useful.
Fab  Cheesy
Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

Re: BWY Option 2 Price Reduction Please

Quote from: jelv
@Fab
Do you think Plusnet is a business or a charity?


Hi Jely,
So Plusnet were charitable when they increased the usage allowance on Option 2 to 15 GB.
They were charitable when they introduced  the Value Product 10 GB at £5.99
So can we  Option 2 customers beg for few crumbs ? lol.  Cry


Option 2 is stuck at  £14.65 for 15 GB.  Just asking for fair treatment.
Should we have the hassle of changing products or even consider moving to another cheaper ISP ?

We should be able to remain on monthly contract at reduced price.  Is that asking much ?

Hope Plusnet will look after long standing customers, who have paid off the initial costs of set-up - Connection charge - Router etc.

Thanks
Fab  Smiley
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: BWY Option 2 Price Reduction Please

Hi Fab,
When we increase the usage allowance on BBYW2 it was a product available for sale.
We do not make usage or price changes on products once we remove them from being available for sale.
Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

Re: BWY Option 2 Price Reduction Please

Hi James,
Is that cricket ?    Shocked

It's like snakes and ladders.
We work our way up the ladder and Plusnet  changes products and sends us loyal  customers tumbling down.! Cry

Perhaps, Plusnet needs  to re-consider this practice.
After all ,  on your web site you promise :

With over 10 years experience and great value products, we keep our customers happy.
Thanks
Fab

adie:quote
Superuser
Superuser
Posts: 3,364
Thanks: 1,789
Fixes: 12
Registered: ‎10-04-2007

Re: BWY Option 2 Price Reduction Please

Quote
We work our way up the ladder and Plusnet  changes products and sends us loyal  customers tumbling down.! Cry

I don't see it that way?  You are allowed to stay on exactly the product you bought - no additions, no subtractions.  Meanwhile Plusnet have a different range of options that you may elect to change to.
For various reasons I'm still on a fixed 2 Meg Premier service - and not complaining.  When I'm ready, I'll consider my options and review what's on offer.
Maurice
Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

Re: BWY Option 2 Price Reduction Please



Hi Maurice,
You are not ready.
   Cheesy
I am ready for a price reduction to match other offers.
My main point is that I have been with Plusnet for several years and don't want to restart a long term contract. Hope you can appreciate that.  I want to remain on a monthly contract. I have earned it.
I am happy with the actual product.  Although I use less than half the usage allowance. Good to have some in reserve as there are videos and TV catch up etc that I may need to use.
Also other new products may be introduced  later on.  So remaining on monthly contract is more flexible.

If Plusnet change their policy, then I am sure your life will also be easier when you are ready.

Thanks
Fab   Cry

[Moderator's note by Jim (Oldjim):  Full quote of preceding post removed, as per Forum Rules ] Also quote tags fixed
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: BWY Option 2 Price Reduction Please

why not packet up and change packets Undecided
Fab
Dabbler
Posts: 12
Registered: ‎17-07-2009

Re: BWY Option 2 Price Reduction Please

Hi,
I am so tired of hurdles     Cry


Fab
adie:quote