BT no show!! - UPDATE
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- BT no show!! - UPDATE
BT no show!! - UPDATE
08-08-2013 9:16 PM
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edit: I have her username if that helps
Re: BT no show!!
09-08-2013 10:37 AM
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Why should the customer always have to pay for a "no - show" by the engineer ?
Re: BT no show!!
09-08-2013 11:07 AM
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I'm not sure why you think sending a bill for a random amount of money is going to help here? Also I can't see that the customer has been charged for a missed visit?
@reserved
Really sorry to hear that, PM her username over and I'll take a look.
Re: BT no show!!
09-08-2013 11:11 AM
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![Wink Wink](/html/@ED8EAB3707DE077FFF94EEBAB958E3C6/images/emoticons/wink.gif)
I sat in waiting for the engineer to show, very boring in someone else's house with no internet
![Angry Angry](/html/@8746C25E4D2FCE77DBF681B64ABA6B5A/images/emoticons/angry.gif)
Bit ironical really as I used to be a BT engineer, wouldn't have happened in my day (though that was before BB)
Re: BT no show!!
09-08-2013 11:16 AM
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Quote from: Chris @reserved
Really sorry to hear that, PM her username over and I'll take a look.
Thanks Chris, PM sent
Re: BT no show!!
09-08-2013 11:17 AM
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Re: BT no show!!
09-08-2013 11:45 AM
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Re: BT no show!!
09-08-2013 4:20 PM
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Quote from: shutter Send a bill to PlusNet for £180.00
Why should the customer always have to pay for a "no - show" by the engineer ?
I think the ball is firmly in BT's court and they should be liable for the time wasted and the days/weeks without broadband!
They are also saying that the engineer contacted my daughter by phone which is just not true. Their Support Centre rang and they said they would call back with an update which did not happen.
Re: BT no show!!
09-08-2013 4:21 PM
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Re: BT no show!!
09-08-2013 4:53 PM
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Maybe PN should have a fixed payment to customers of say £50 when the customer has been let down.
Re: BT no show!!
09-08-2013 4:58 PM
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Re: BT no show!!
09-08-2013 6:55 PM
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Quote from: Chris Its also worth remembering that the engineer has said that something different was said on the phonecall.
As far as I'm aware there was no phone call from the engineer
![Huh Huh](/html/@E2297E1574AC8AB2FE5882A8865382BF/images/emoticons/huh.gif)
Re: BT no show!!
10-08-2013 11:24 AM
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Quote from: Chris ... however at no point in this thread have I said anything about charging for the missed appointment from either direction.
Though technically you have asked two questions about yourself, Reply #2 in response to shutter is about charging for a missed appointment:
Quote from: Chris @Shutter
I'm not sure why you think sending a bill for a random amount of money is going to help here? Also I can't see that the customer has been charged for a missed visit?
Re: BT no show!!
10-08-2013 11:55 AM
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(except when dealing with certain parts of the BT empire which often seem to start with the exact opposite assumption?
![Roll_eyes Roll_eyes](/html/@BA2C29EA5D62B3049244C6EF0F36F4A9/images/emoticons/rolleyes.gif)
Re: BT no show!!
10-08-2013 1:30 PM
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Quote from: Chris I didn't say we're not responsible to the customer, however at no point in this thread have I said anything about charging for the missed appointment from either direction.
I hope no charge is raised because there was someone at the house from 1230 onwards for an appointment from 1pm to 6pm.
I feel very guilty about recommending my daughter to PN after this fiasco
![Angry Angry](/html/@8746C25E4D2FCE77DBF681B64ABA6B5A/images/emoticons/angry.gif)
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