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BT Sports

goldenfibre
Pro
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BT Sports

I think it time for Plusnet to offer customers a free bt sports like BT did with their customer. Why should we benefits the same way?
21 REPLIES
Community Gaffer
Community Gaffer
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Registered: 05-04-2007

Re: BT Sports

We operate separately to BT Retail, therefore the products and packages we offer are at different price points.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Moderator
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Re: BT Sports

you can quite happily join BT and get your free BT sport for £6 more.
PN isn't BT retail and won't have access to offer it free, or they already would be on the Sky platform.

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Superuser
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Re: BT Sports

Quote from: goldenfibre
Why should we benefits the same way?

What you mean like having a could not careless Indian Call centre?  No thank you.  There are lots of good reasons for not following BT offerings. If you really do think they are better, then may be migration to them is the right path for your life journey.
goldenfibre
Pro
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Re: BT Sports

I didn't say anything about Indian Call Centre?
Superuser
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Re: BT Sports

No, you suggested that PlusNET users should get the same benefits as BT users, without considering that some silver linings come with attached clouds.  If you want the "benefits" of BT (which is what you said you want) then you have to remember that there are other (unwelcome) things you might get with them.  BT and PlusNET are not the same, if they were, what would be the point of keeping them seperate?  BT know that PlusNET are doing far better at support than do BT (yes I know might find that difficult to believe) but it is true.
People rarely look at the whole package.  Personally I will not take service from any organisation who exports support jobs to India, indeed I have reservations about such jobs being exported to the province of Wales - DVLA, NHS Direct and HMRC - over which we have no choice.
We need to keep more jobs in England, particularly up North in God's own country - Yorkshire!
MattyC
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Re: BT Sports

I often mention resource, but it would mean a sharp uptake in BT Sport and each provision requires manual order placement (which only myself and a handful of others are able to do at the moment). I don't mind this as an excuse to charge, but it'd be one of the implications if the change was made.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
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Registered: 22-08-2007

Re: BT Sports

Matty,
In other words, you are confirming that the free provision of BT Sport would directly lead to a reduction in support resources?
As I said, nowt comes for free!
Keep it as it is, there are multiple providers of TV sport (which is much over rated) whereas good forum support is like gold dust, it's rare and when found quite valuable!  Cheesy
Community Veteran
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Re: BT Sports

I'm in agreement with the latest Which magazine (Consumers association) report on ISPs. Plusnet came 4th in a satisfaction survey and Vergin Media, TalkTalk, Sky and BT (all content providers in their package) occupied four of the bottom five places. I think there is a lesson there.
I don't want BT Sport, Mobiles, Movies or any other content from my ISP. I want them to concentrate on their primary purpose and I will source my content myself  Angry
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MattyC
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Re: BT Sports

Quote from: Townman
Matty,
In other words, you are confirming that the free provision of BT Sport would directly lead to a reduction in support resources?

Not directly, but it would require investment time. Either that, or investment time in the creation of an automation tool.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
grahamt
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Registered: 05-04-2008

Re: BT Sports

I wouldn't mind paying for Plusnet-provided BT Sport, but I'm not going to do it via Sky's platform. I'd be happy to have it as an Android app which I could then (Chrome)cast to my TV. I've never understood why BT insists on limiting it to Plusnet users with Sky TV. (OK, they want you to sign up with BT Retail broadband, but they could still provide it via other broadband platforms with a price difference.)
hillyfields123
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Registered: 16-09-2014

Re: BT Sports

BT offer their version of BT sport via an app on Android and iOS AFAIK - I can't speak for PN's version though.

You don't necessarily need a Sky subscription, you can make a one-off purchase of a Sky box (From Sky directly or off eBay) and then you can purchase a Freesat from Sky viewing card which is a one off cost of £25 which AFAIK you can register the number of and then you will be allowed access to BT Sport via Freesat.
(Ex BT customer)
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: BT Sports

If you have a Sky box, but no viewing card, we can provide you with one free of charge  Grin
hillyfields123
Grafter
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Registered: 16-09-2014

Re: BT Sports

There we go - Another benefit of PN over BT  Cheesy
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: BT Sports

It's one of the perks!  Smiley