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BT Openreach - View My Engineer

pwatson
Rising Star
Posts: 2,468
Thanks: 8
Fixes: 1
Registered: 26-11-2012

BT Openreach - View My Engineer

Interesting bit of info in an article about the departure of the BTO CEO
[quote=http://www.thinkbroadband.com/news/7250-joe-garner-to-step-down-as-openreach-ceo-as-he-moves-to-nationwide.html]Recent changes in the way Openreach deals with end-users (remember Openreach customers are actually people like Sky, BT Wholesale and TalkTalk) with the introduction of the View My Engineer system to help end-users know where an engineer is have the ability to improve the perception of service levels but we are coming across people where retail providers have not told their customers about the option - suggesting that even as Openreach changes the latency in how the retailers deal with changes is not always the best it can be.
Are Plusnet intending to let their customers know about this I wonder?
6 REPLIES
Community Veteran
Posts: 26,718
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Registered: 10-04-2007

Re: BT Openreach - View My Engineer

Community Veteran
Posts: 6,824
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Registered: 27-10-2012

Re: BT Openreach - View My Engineer

How many years before Plusnet's systems can integrate this?
Community Veteran
Posts: 38,460
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Registered: 15-06-2007

Re: BT Openreach - View My Engineer

It will be very quick - about a month or so after the new accounting system goes live  Lips are sealed
pwatson
Rising Star
Posts: 2,468
Thanks: 8
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Registered: 26-11-2012

Re: BT Openreach - View My Engineer

That's my line!!!  Cheesy
Community Veteran
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Registered: 27-10-2012

Re: BT Openreach - View My Engineer

I have some screenshots of the new VME service (which actually looks like a major improvement/step forward):
Text Messages:

Website:

Mobile:
alanf
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Registered: 17-10-2007

Re: BT Openreach - View My Engineer

So Sam does all the work and Chris takes the credit / blame?