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Awful Service

icetrix
Newbie
Posts: 3
Registered: 18-08-2010

Awful Service

Ive now tried to get fibre optic installed twice and still no joy. First time around the engineer didnt turn up and i had to cancel the order because i wasnt able to get the time off work to make another appointment, then i was supposed to have an engineer call out today between 8am-1pm so i booked another day off work waited for an engineer and when he didnt turn up called customer service who told me the order had been cancelled with their supplier. It was nice of them to let me know, thats another days holiday ive had to take which has now gone to waste.  Just got a call back saying they have just placed another order but this time none of the dates suit me and why should i take another days holiday from work probably to be let down again.
6 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Awful Service

Hi there,
Really sorry to hear that, I'll make sure the feedback is passed on. Your best bet would probably be to post on the ticket advising when you're available and we'll book the appointment at your request - it's worth asking if there's any out of hours or weekend appointments but I'm afraid we can't promise anything, though we will do all we can.
icetrix
Newbie
Posts: 3
Registered: 18-08-2010

Re: Awful Service

Thanks for the reply, i have already asked about out of hours or weekend apoinments and was told the engineers are only available mon-fri 8am-5pm
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: Awful Service

The number of failed appointments is really getting ridiculous! If an appointment is made and there's no-one in BT can make a charge - the reverse should be true.
jelv (a.k.a Spoon Whittler)
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Steve
Seasoned Pro
Posts: 6,800
Thanks: 300
Registered: 13-07-2009

Re: Awful Service

Quote from: icetrix
Thanks for the reply, i have already asked about out of hours or weekend apoinments and was told the engineers are only available mon-fri 8am-5pm
Whoever told you that Is blethering a load of rubbish, I have had an engineer out to me on a Saturday not so long ago.
If life gives you lemons, make lemonade.
Plusnet Help Team
Plusnet Help Team
Posts: 13,096
Thanks: 156
Fixes: 55
Registered: 27-04-2007

Re: Awful Service

Quote
Whoever told you that Is blethering a load of rubbish

Not necessarily, such visits are possible but can be quite rare, we can request them for exceptional circumstances though.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Awful Service

It's also dependent on the area itself.  In some cases it's not possible.