I decided to move from Plusnet to Sky to take up the super offer they have for new customers - and surely the customer service can't be as appalling as Plusnet - well, even if Sky's is bad I guess it exists, which is something compared to listening to Britain's finest groups for up to an hour when you call Plusnet!!
Anyway, I appear to have made the mistake ofconsidering an offer made by Plusnet. So I messaged them back a few times through the ticket system and got near on immediate response each time. Anyway, to cut a painfully long story short, I put my trust in Plusnet, cancelled my order with Sky and replied to my Plusnet ticket, asking them to cancel the mac code (which incidentally was requested 10 days ago and hasn't been received yet) an put me on the new offer. Three days later and still no reply. Oh, and guess what? My new billing period has begun, so I have been charged the full fee on my old tariff, no ac code and no reples with regards to the offer. They are nothing short of criminals.
Currently on hold now for 35minutes.......absolute criminals.
