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Automatic Compensation

hingindoolie
Newbie
Posts: 1
Registered: ‎27-02-2021

Automatic Compensation

April 2019 Automatic compensation went live.

Plusnet two years later still refusing to abide by Ofcom recommendation.

Outreach have to pay every provider who has signed up for Automatic Compensation For downtime longer than two days.

Plusnet will not be paid compensation by Outreach therefore last in the queue for repair appointments.

 

What a disgrace.

2 REPLIES 2
dvorak
Moderator
Moderator
Posts: 25,313
Thanks: 4,670
Fixes: 1,183
Registered: ‎11-01-2008

Re: Automatic Compensation


Moderators Note


This topic has been moved from Chat to Plusnet Feedback

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Thrall
Seasoned Pro
Posts: 558
Thanks: 113
Fixes: 21
Registered: ‎28-09-2020

Re: Automatic Compensation

Not sure that’s how repair timescales work? It’d be based on the care level that the ISP buys from Openreach; either care level 1, 2, 3 or 4 with 1 being the lowest.