cancel
Showing results for 
Search instead for 
Did you mean: 

At least one helpful person at PlusNet

AlphetonWedding
Newbie
Posts: 2
Registered: ‎28-07-2011

At least one helpful person at PlusNet

After a series of frankly rather disappointing experiences with PlusNet as a new member, I have at last spoken to someone who on the face of it is helpful and cares. If you are struggling to get the service you expect try asking for *****  it appears he might make up for that seemingly lacking elsewhere. Apologies to James if he is now snowed under with phone calls.
dick:csa
7 REPLIES
Infinity
Seasoned Pro
Posts: 6,153
Thanks: 266
Fixes: 3
Registered: ‎19-06-2011

Re: At least one helpful person at PlusNet

I totally disagree.
As a new member with many questions, everyone I have spoken to or messaged has been excellent and has had the knowledge.
And I am quite specific and demanding when I phone in, nicely so.
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: At least one helpful person at PlusNet

Hi there,
Just so you know posting staff member names is against the forum rules, so don't be surprised when the mods remove that.
I will pass your gratitude over to him though.
Also I will be taking a more detailed look at your account to see where we may have been able to handle this better.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
AxeMurderer
Grafter
Posts: 164
Registered: ‎18-05-2011

Re: At least one helpful person at PlusNet

The mods need to mod a bit more...
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: At least one helpful person at PlusNet

There's 22 James' at Plusnet, so I don't think it narrows down the member of staff too much Smiley
@AlphetonWeddings - I'm glad one of us was able to help you with your query.
Community Veteran
Posts: 5,618
Thanks: 627
Fixes: 1
Registered: ‎21-03-2011

Re: At least one helpful person at PlusNet

I've found the Plusnet support staff very helpful as a rule, though I did come across one who was a real chocolate teapot (Yorkshire expression innit). I believe the managers gave this individual some reality adjustment when I expressed my dismay.
Now Zen, but a +Net residue.
Community Gaffer
Community Gaffer
Posts: 5,273
Thanks: 594
Fixes: 5
Registered: ‎04-04-2007

Re: At least one helpful person at PlusNet

Quote from: AlaricAdair
.... though I did come across one who was a real chocolate teapot...

Please excuse me while I lol.
We do take a lot of the feedback from peoples experiences here and try to beat some good habits into people from them Cheesy

Kelly Dorset
Broadband Service Manager
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 251
Fixes: 69
Registered: ‎27-04-2007

Re: At least one helpful person at PlusNet

@AlphetonWeddings,
Just to let you know I'm picking over the notes on your account now to check if any feedback needs to be given to agents in our support centre.
Can you let me know how things are from your point of view after yesterday's engineer visit?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team