I joined and stayed with Plusnet due to their previously excellent customer service - there awas alway a freindly and helpful person available on the end of the phone, with a courteous and timely greeting. Now I see call wait times of over an hour, and have ben waiting over a week for contact relating to a line that has been determined by Plusnet to be faulty. All it takes is a text to at least let your customer know that you are working on the problem!
It seems that I am not the only one to have noticed your lack of interest in existing customers. I expect that I and many others will be voting with our feet when contract renewal time arrives.
In the meantime - if anyone from Plusnet actually reads this - please could I have an update on Question 183776218 which "has been released from hold and sent back to CSC - FTTC Faults - Speed" a week ago.