07/04/2014 - Contacted by PN to say another router was being sent out (3rd in total).
10/04/2014 - New router received but still the same disconnects. Contacted PN to advise.
15/04/2014 - Contacted by PN to say I need another engineer visit (total of 5 now). Appointment reluctantly booked for 28/04.
28/04/2014 - Engineer arrives (same engineer that fitted the new face plate). He is confused as to why he has been called out to as it has now been escalated as a REIN issue and he is not able to check for REIN. Does the usual line checks, finds no faults and leaves.
30/04/2014 - PN contact me to say a lift and shift at the exchange is to be performed.
04/05/2014 - Lift and shift complete but the problem still persists.
10/05/2014 - Contacted by PN to say a REIN engineer would need to visit. I told them their is absolutely no way I can take another half day at work unpaid and by this time my employers are getting very narked off. Was advised I could check for REIN myself using an AM radio. So I went out and bought a radio, set it to the right frequency and wondered about. I could find no interference that was greater than my power surge extension cable. Decided to unplug everything that evening (apart from the router of course) and check for disconnects in the morning. As you can guess I still received the disconnects.
14/05/2014 - Contacted to say PN are "trying" to arrange a REIN engineer to go out and check for any issues (I'm guessing they mean outside of my property). So I'm sat at home thinking of all the possible variables that have changed since moving to PN and the router jumps to mind. I decided to borrow a Netgear DG834GT from a friend and try it.
15/05/2014 - Low and behold NO DISCONNECTS over night! Well there was a couple but nowhere near as many as the technicolor. Contacted PN to advise of my findings. PN advises they will monitor the connection over the next few days and take it from there.
19/05/2014 - 4 days passed, still very minimal disconnects but no contact from PN. I chase for an answer.
20/05/2014 - I receive this response:
Dear Mr Camp,
Thanks for your patience.
I tried to call you today to discuss the issue, i have tested your line and it does now look much more stable, there are still a couple of drops over the last few days but this is normal for ADSL, the drops are also very random and not at the times they were with the technicolor routers.
If the connection has been running ok for you then we would need to put this down to some sort of compatibility issue or some interference that our routers are more susceptible to.
Unfortunately these are the only routers we use and would not be able to supply any other models, if you would like to return the ones we have sent you, we can then refund the postage and packaging charge that you originally paid, i can send a returns bag for the router which is paid for already, you would then need to purchase your own router.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance.Now to me it sounds like PN have now given up on this issue as the connection is now stable just not on their equipment. Where do I now stand? Do I have to fork out for a new router that may or may not work? PN will allow me to cancel my BB at no cost but I have paid my line rental up-front and are VERY unwilling to allow me to cancel that. I can't move to another provider in fear that their router may be susceptible to the same issues. I feel like I'm stuck with PN!
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Thanks for coming back with an update though.