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Appalling Customer Service

grassroots2012
Newbie
Posts: 8
Registered: 16-11-2013

Appalling Customer Service

My contract is up and I have asked them to match the offer on  USwitch. Will not do so and this is the last straw. Yes they are the cheapest but I don't know from where they get their customer service figures. I suspect they make them up. Their advisor admitted that the offers are only to get new customers. So much for loyalty. Like 'jelv', I expect better service than I have received, see my post on webmail earlier this year. Any recommendations as to who is best?

3 REPLIES
RJM
Rising Star
Posts: 169
Thanks: 16
Registered: 28-01-2013

Re: Appalling Customer Service

The "BT" offer with the £125.00 BT reward card looks the best at the moment.

My contract expires soon so, I will just have to see what they offer. 

With price of everything going-up  - especially with electricity, gas, etc - 2017 is going to be a tough year!

Really do not want leave Plusnet.

MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Appalling Customer Service

Apologies for the previous issues with webmail. Just to confirm, is the only issue at the moment that we're not matching an affiliate's discount?

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
grassroots2012
Newbie
Posts: 8
Registered: 16-11-2013

Re: Appalling Customer Service

At the moment but the webmail problem will not go away. I was more or less told to go away and have been quite appalled at the attitude of Pusnet so called Customer service over tha past 18 months. I will probably move to BT