Appalling Customer Service

[#1]

My contract is up and I have asked them to match the offer on  USwitch. Will not do so and this is the last straw. Yes they are the cheapest but I don't know from where they get their customer service figures. I suspect they make them up. Their advisor admitted that the offers are only to get new customers. So much for loyalty. Like 'jelv', I expect better service than I have received, see my post on webmail earlier this year. Any recommendations as to who is best?

[#2]

The "BT" offer with the £125.00 BT reward card looks the best at the moment.

My contract expires soon so, I will just have to see what they offer. 

With price of everything going-up  - especially with electricity, gas, etc - 2017 is going to be a tough year!

Really do not want leave Plusnet.

[#3]

Apologies for the previous issues with webmail. Just to confirm, is the only issue at the moment that we're not matching an affiliate's discount?

[#4]

At the moment but the webmail problem will not go away. I was more or less told to go away and have been quite appalled at the attitude of Pusnet so called Customer service over tha past 18 months. I will probably move to BT