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Andy Baker - Plusnet CEO -- Complaint Sent -

ckcentre
Newbie
Posts: 4
Thanks: 1
Registered: 18-11-2016

Andy Baker - Plusnet CEO -- Complaint Sent -

Just letting you know that we have dropped a mail to your CEO [Removed] (hopefully thats correct?) - Due to the apalling outage we have suffered on our business line for nearly 3 weeks now - Despite numerous apologies, a 5 quid refund and blaming of other companies we still have no phone or brodband . So I dropped a mail to Andy to see if he can help us - Our account is ckcentre - there is only one open question on our account pertaining to this issue - Sort it out Plusnet - No more excuses please !! We just want what we are paying for . I assume Andy has facebook or twitter Im looking for those now - I'll let you know when I find them.

 

Moderator's note by Adie (Dvorak) removed email address 

3 REPLIES
ckcentre
Newbie
Posts: 4
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Registered: 18-11-2016

Re: Andy Baker - Plusnet CEO -- Complaint Sent -

Moderator's note by Adie (Dvorak) removed email address 

MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: Andy Baker - Plusnet CEO -- Complaint Sent -

Hi @ckcentre,

I believe we've been in correspondence on social media too. I've flagged this thread up to our business team.

Really sorry to see that the issue is still ongoing.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
ckcentre
Newbie
Posts: 4
Thanks: 1
Registered: 18-11-2016

Re: Andy Baker - Plusnet CEO -- Complaint Sent -

That's apology number 78 I think what we really need is our line and bband back - Whats the ETAHuh

 

3 weeks is terible for a business to have no land based comms with the outside world, with only a fiver refund . Cant you get some answers I have found andy baker's mobile number left him a few messages as well and on his fbook etc