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After 8 months - i'm on!

raoulsilva
Dabbler
Posts: 19
Registered: ‎04-02-2013

After 8 months - i'm on!

Evening,
I signed up in March and i've just connected for the first time this evening!
Why, you may be asking?!
Long story short, the house we purchased took a lot longer to get ready to live in than we anticipated.
Be nice if Plusnet honoured some kind of role-over for credit!
Plusnet - well impressed with the set-up.  I was a customer back in the Zyxel router days. Few errors connecting initially although that may have been because after it synced i assumed i should have had access. I could ping your gateway and both DNS servers but not outside your network.  The browser asked me to authenticate and after that was sorted - i was on!
Keep up the good work!
Smiley
6 REPLIES
Community Veteran
Posts: 18,893
Thanks: 294
Registered: ‎12-08-2007

Re: After 8 months - i'm on!

@raoulsilva, welcome to the forums Smiley
Community Veteran
Posts: 3,424
Thanks: 19
Registered: ‎18-01-2013

Re: After 8 months - i'm on!

Welcome to Plusnet Cheesy 8 months without t'internet ? That would send me over the edge !!!
Community Veteran
Posts: 3,827
Thanks: 44
Fixes: 1
Registered: ‎24-09-2008

Re: After 8 months - i'm on!

Quote from: raoulsilva
Be nice if Plusnet honoured some kind of role-over for credit!

Welcome raoulsilva................ give PN towers a call, there're a good bunch. You've two chances "yes" and "no", without making the call you'll never know
Plusnet Help Team
Plusnet Help Team
Posts: 13,742
Thanks: 266
Fixes: 78
Registered: ‎27-04-2007

Re: After 8 months - i'm on!

@raoulsilva  welcome to the community forum and glad to hear you're back online
Quote
Be nice if Plusnet honoured some kind of role-over for credit!

Unfortunately there's nothing we could honour as we've still been providing a service in the interim, did you agree anything specific with us back in March?
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Community Veteran
Posts: 26,746
Thanks: 955
Fixes: 10
Registered: ‎10-04-2007

Re: After 8 months - i'm on!

@raoulsilva
You have to remember that irrespective of whether you use the service or not, Plusnet still have to pay BT Wholesale every month once the broadband has been connected to the line at the exchange.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
raoulsilva
Dabbler
Posts: 19
Registered: ‎04-02-2013

Re: After 8 months - i'm on!

hi,
Thanks for posting back. Ah OK, worth a try i guess!
Cheers