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Account security

Posts: 9
Thanks: 2
Registered: ‎09-08-2007

Account security

Just had a phone call from plusnet asking if I was happy with my broadband. Nothing strange in that except they wanted me to tell them my phone number, user name, address and postcode, plus the first 2 characters of my password. REALLY? It was a genuine plusnet agent - she emailed to confirm she was, but who in their right mind is going to give out even a few characters of their password?

To my knowledge, every site that offers security and anti fraud advice says never to reveal passwords. I did question this on the plusnet facebook page, but got a generic "we have to follow data protection rules" answer

Seasoned Pro
Posts: 897
Thanks: 261
Fixes: 4
Registered: ‎17-02-2017

Re: Account security

The part that really gets up my nose is that they phone you up, then ask you for the phone number..weird.  Crazy2

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