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Access help?

chuffchuff
Rising Star
Posts: 162
Thanks: 11
Registered: 25-01-2011

Access help?

Could some kind soul advise me how to raise a question?
All I get is Jess and it doesn't understand my question.
Seriously thinking of moving my account after 15 years,
the whole idea of Help Pages is to give help!
7 REPLIES
Superuser
Superuser
Posts: 9,583
Thanks: 960
Fixes: 55
Registered: 06-04-2007

Re: Access help?

Unfortunately the scope of questions/tickets we residential customers are permitted to raise is now very restricted. Live chat (or calling in) is now the recommended way to get help. Sad
Live chat (when its not overloaded) can be accessed using the Contact Us dialogue.
David
Community Gaffer
Community Gaffer
Posts: 17,650
Thanks: 642
Fixes: 162
Registered: 05-04-2007

Re: Access help?

Anything we can help with here?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gofaster
Rising Star
Posts: 365
Thanks: 12
Registered: 01-08-2007

Re: Access help?

Yes - persuade the powers-that-be to re-introduce the full ticket system
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,531
Fixes: 12
Registered: 01-12-2010

Re: Access help?

And Pigs may fly  ,,,  PN for some reason have got it in their heads that to reduce ticket wait times the best idea was to REMOVE them Huh/
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chuffchuff
Rising Star
Posts: 162
Thanks: 11
Registered: 25-01-2011

Re: Access help?

Quote from: Chris
Anything we can help with here?

Well, I have Plusnet annoymous call reject which works perfectrly, it
is really good for stopping unwanted calls.
Last few days I have received several calls from someone
on a mobile trying to flog me credit.
Question: as part of the annoymous call reject can I block
this clown & if so how do I do it, please?
Thank you
Plusnet Help Team
Plusnet Help Team
Posts: 5,453
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: Access help?

The anonymous caller reject will only rejected callers that withheld their number.
It won't stop someone who shows their number from calling.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
newagetraveller
Aspiring Pro
Posts: 439
Thanks: 50
Registered: 03-08-2012

Re: Access help?

Cancel the anonymous call reject and save yourself £4/month to buy one of these http://www.amazon.co.uk/BT8500-Advanced-Blocker-Cordless-Phone/dp/B00LZTHUK8/ref=sr_1_4?ie=UTF8&qid=...
You can then block any number you wish, including with held, international, unobtainable etc. along with selected numbers chosen by yourself. I've not been aware of any unsolicited calls since buying one. You can zap the mobile pest with the push of a button and they will never get through again. It's quite pleasing to see those rejected in the calls list. Smiley
Three mobile, 1,2,3, PAYG. https://www.three.co.uk/Store/SIM/Pay_As_You_Go