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Access help?

chuffchuff
Rising Star
Posts: 163
Thanks: 11
Registered: ‎25-01-2011

Access help?

Could some kind soul advise me how to raise a question?
All I get is Jess and it doesn't understand my question.
Seriously thinking of moving my account after 15 years,
the whole idea of Help Pages is to give help!
7 REPLIES 7
spraxyt
Resting Legend
Posts: 10,063
Thanks: 671
Fixes: 75
Registered: ‎06-04-2007

Re: Access help?

Unfortunately the scope of questions/tickets we residential customers are permitted to raise is now very restricted. Live chat (or calling in) is now the recommended way to get help. Sad
Live chat (when its not overloaded) can be accessed using the Contact Us dialogue.
David
Chris
Legend
Posts: 17,724
Thanks: 597
Fixes: 169
Registered: ‎05-04-2007

Re: Access help?

Anything we can help with here?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
gofaster
Rising Star
Posts: 369
Thanks: 15
Registered: ‎01-08-2007

Re: Access help?

Yes - persuade the powers-that-be to re-introduce the full ticket system
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,540
Fixes: 12
Registered: ‎01-12-2010

Re: Access help?

And Pigs may fly  ,,,  PN for some reason have got it in their heads that to reduce ticket wait times the best idea was to REMOVE them ???/
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chuffchuff
Rising Star
Posts: 163
Thanks: 11
Registered: ‎25-01-2011

Re: Access help?

Quote from: Chris
Anything we can help with here?

Well, I have Plusnet annoymous call reject which works perfectrly, it
is really good for stopping unwanted calls.
Last few days I have received several calls from someone
on a mobile trying to flog me credit.
Question: as part of the annoymous call reject can I block
this clown & if so how do I do it, please?
Thank you
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,111
Thanks: 1,762
Fixes: 498
Registered: ‎01-01-2012

Re: Access help?

The anonymous caller reject will only rejected callers that withheld their number.
It won't stop someone who shows their number from calling.
After the 3rd of November I will have a limited presence here as I have moved to a new role
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
newagetraveller
Pro
Posts: 692
Thanks: 111
Fixes: 2
Registered: ‎03-08-2012

Re: Access help?

Cancel the anonymous call reject and save yourself £4/month to buy one of these http://www.amazon.co.uk/BT8500-Advanced-Blocker-Cordless-Phone/dp/B00LZTHUK8/ref=sr_1_4?ie=UTF8&qid=...
You can then block any number you wish, including with held, international, unobtainable etc. along with selected numbers chosen by yourself. I've not been aware of any unsolicited calls since buying one. You can zap the mobile pest with the push of a button and they will never get through again. It's quite pleasing to see those rejected in the calls list. Smiley