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About your broadband speed email - Wrong information

Sebtomato
Grafter
Posts: 101
Registered: ‎21-01-2013

About your broadband speed email - Wrong information

Looks like another automatic email sent by Plusnet that is incorrect...
=====================
Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.
Estimated line speed: 8Mbps
Current line speed: 75.6Mbps
=====================
Well, actually, during the order, line speed was estimated at 60Mbps, not 8Mbps!!!
4 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: About your broadband speed email - Wrong information

Hi Seb, thanks for the heads up. I'll get that raised to look into.
Community Veteran
Posts: 3,404
Thanks: 10
Registered: ‎18-01-2013

Re: About your broadband speed email - Wrong information

Interestingly I had a similar email shortly after I'd signed up (31/1/2013)
Quote
When you signed up for your broadband account, we performed a check on your telephone line to give you an estimated speed your line might achieve.

Now that your service has now been active for 14 days, we thought we'd let you know the speed as it stands today, by way of comparison.

Estimated line speed: 4Mbps
Current line speed: 74.8Mbps
You can keep a track of your line speed through our website:
Community Veteran
Posts: 19,102
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: About your broadband speed email - Wrong information

Matt, this has cropped up in a number of post on these boards in recent weeks. The impression gained is that the estimated speeds quoted are for ADSL and I was under the impression that a task had been raised to sort this issue. Is that not correct then?
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: About your broadband speed email - Wrong information

It has indeed - 74541