A long term customer that is extremely disappointed

[#1]

I don't believe upload actually gets limited through the accounts, only download.
Could you try that again now please, if it's still not right, let me know and I'll go and ask a colleague.

[#2]

Ah okay, thank you.
I have just tried and no dice, just tried speediest.net and showing 1.44mbps upload
I've tried a few various FTP servers and uploads still limited to around 225kb/s so looks like there's a static limit set somewhere.

[#3]

Hopefully should be sorted now.
I've left a ticket on your account with more of an explanation of what I've done

[#4]

Hi Harry,
All is working perfectly, now getting 10mbps up!! Once again thank you for going out of your way to fix this, I am very grateful.
Just one other thing, I am still a bit unsure about a few things surrounding payments, discounts etc, is it ok if I PM you for clarification regarding this ?
Cheers,
Mark.

[#5]

I'm not in the office today, but feel free to drop me a PM and I'll do my best to answer it or get back to you when I'm back in