cancel
Showing results for 
Search instead for 
Did you mean: 

A Big Thank you!!

Mikeyb72
Dabbler
Posts: 23
Registered: 11-03-2011

A Big Thank you!!

Morning
Following on from my previous thread [ My plusnet experience so far] I would to add this glowing commendation for [removed]
He took ownership of my problems and I am now happy to say that I have a fibre connection again, Stephen was incredibly helpful at all times and if he said he would call me at a specific time I would get that call, he chased BT and even fast tracked my appointment as I had waited so long with the problems i was having.
He is an asset to Plusnet and hopefully other agents can learn from his excellent customer service skills.
Cheers
Michael [Bezzaboy2005]
[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules .]


2 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,335
Thanks: 1,120
Fixes: 90
Registered: 04-04-2007

Re: A Big Thank you!!

Thanks for the positive feedback Michael, although you may face the wrath of the mods for quoting a support agent's name as I think it's against the forum rules! Wink
I'll make sure both the agent in question and his line manager are forwarded your comments though.
Thanks again.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: A Big Thank you!!

he did - but I left the first name in just in case