cancel
Showing results for 
Search instead for 
Did you mean: 

6 weeks to change over? And stilll counting??

spiralx
Newbie
Posts: 6
Registered: ‎24-02-2010

6 weeks to change over? And stilll counting??

I applied for transfer from Talktalk to PlusNet, and got an affirmative "OK" email Feb 5.
Heard NOTHING further until Talktalk finally disconnected me March10.  So now I am without either a phone or BB.
I emailed Support from work (lucky I can do that, isn't it!) the next morning, 11 March, saying either provide me with service or admit that you can't. 
And only THEN do I get a bland stock email saying a DD will be taken "on or after" 16 March.  No explanation for anything, so far.
Now, I have a 90-year-old mother who has a habit of being hauled off to hospital by ambulance when out walking, so a phone can be important.  Deeply un-impressed by PLusNet so far, as a  result.  (No, won't be recommending anyone change over!).
6 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: 6 weeks to change over? And stilll counting??

HI spiralx,
It looks like the phone is already active from checking your account (the order's showing as complete as of yesterday so I suspect the disconnect you mention was the changeover happening), though the broadband order won't be completed until next week I'm afraid.
spiralx
Newbie
Posts: 6
Registered: ‎24-02-2010

Re: 6 weeks to change over? And stilll counting??

Thanks for that, Matt.  Sadly, no dial tone last night, none this morning. 
I may just cancel and go back to Talktalk.  Better the devil you know, and all that.
mrmarkus1981
Grafter
Posts: 647
Registered: ‎26-02-2008

Re: 6 weeks to change over? And stilll counting??

This is very, very poor.
Not only is nothing working, its taken over 1 month, and there is no explanation as to why.
Shout louder spiralx !
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: 6 weeks to change over? And stilll counting??

Well I've tested the line and a fault was identified, so I've raised it for you... we should have an update later on today. Sorry about this.
spiralx
Newbie
Posts: 6
Registered: ‎24-02-2010

Re: 6 weeks to change over? And stilll counting??

Thanks, Matt.  I have tro say, though, I agree with mrmarkus - NO explanation, and if I couldn't use a computer to do all this contacting at work, I'd be up a creek without any paddle whatsoever!  (Which may still be the case).
I did discover "My Questions!, which shows a set of India-based internal mails, a small flurry around 9-11 Feb, and then hardly anything until now. 
This is clearly BT again, not being the least bit efficient or helpful.  Plus Net, I think you should re-consider your partners.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: 6 weeks to change over? And stilll counting??

On the plus side an engineer has attended and apparently there's a dial tone right up to your premises - unfortunately as you weren't in they weren't able to test further but it bodes well, there should also be a note through the door when you get in.
If you could add a mobile or other alternative contact number to your account we'll be able to book another one (should there be a need, hopefully the service will be working when you get in) or advise of an alternative form of contact? If not I can PM you through the forums or it'll be the ticket system.