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£50 activation fee when renewing contract

Community Veteran
Posts: 1,632
Thanks: 65
Fixes: 2
Registered: 17-06-2007

£50 activation fee when renewing contract

I've been a Plusnet Customer for years

 

 

I entered into a new 2 year contract with you including the TV package in June and I've been billed a £50 activation fee... there was NO mention of this in the emails I'd had (nor was it mentioned during the phone call I had).

 

 

 

I've raised this directly with a CS Rep here on the forums but despite promises to look into it nothing apparently has happened.

 

To say I'm not happy is an understatement...

3 REPLIES
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: £50 activation fee when renewing contract

Have you just added the TV package?  The YouView+ box has a £50 charge that's referrred to as an Activation Fee (though, if it wasn't mentioned at all then I can understand that you'd be unhappy about being charged).

https://portal.plus.net/tv/

Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
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Community Veteran
Posts: 1,632
Thanks: 65
Fixes: 2
Registered: 17-06-2007

Re: £50 activation fee when renewing contract

As I said - this was a special deal PN offered me via email  and nowhere in the email does it mention that I'd be charged £50. 

 

 

Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: £50 activation fee when renewing contract

If you took the higher of the 2 TV boxes then there is a £50 fee for this, it should have been shown as you proceeded through the upgrade journey.

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 Chris Parr
 Plusnet Staff