£50 activation fee when renewing contract
I've been a Plusnet Customer for years
I entered into a new 2 year contract with you including the TV package in June and I've been billed a £50 activation fee... there was NO mention of this in the emails I'd had (nor was it mentioned during the phone call I had).
I've raised this directly with a CS Rep here on the forums but despite promises to look into it nothing apparently has happened.
To say I'm not happy is an understatement...
Re: £50 activation fee when renewing contract
14-07-2016 1:06 PM - edited 14-07-2016 1:07 PM
Have you just added the TV package? The YouView+ box has a £50 charge that's referrred to as an Activation Fee (though, if it wasn't mentioned at all then I can understand that you'd be unhappy about being charged).
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