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45 min wait

kdoug007
Grafter
Posts: 510
Registered: ‎17-05-2012

45 min wait

first im a PN fan!!!
But i wanted to ask pn something...
i  phoned  at 415pm  and  it  said a  45 mins  wait!!!!!!!!
  ummmm!
2 REPLIES
Superuser
Superuser
Posts: 9,804
Thanks: 1,171
Fixes: 67
Registered: ‎06-04-2007

Re: 45 min wait

Yes, phone answering times have been poor for a while and Plusnet are opening up another call centre in Leeds to help. Getting suitably qualified staff recruited and trained to the necessary standard takes time but James posted this earlier today:
Quote from: James
Our first staff started taking calls there on Monday.  We have a heavy recruitment programme over the coming month's and we anticipate being able to answer your calls quickly by early Spring, hopefully sooner.

I think we all hope his final two words prove correct.
David
kdoug007
Grafter
Posts: 510
Registered: ‎17-05-2012

Re: 45 min wait

tnks  mr  s..