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182226844 - unbelieveable response from BUSINESS support

FIXED
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Superuser
Superuser
Posts: 12,758
Thanks: 4,017
Fixes: 26
Registered: ‎22-08-2007

182226844 - unbelieveable response from BUSINESS support

 

One of my referrals has not been checking their default (postmaster@) email account (all emails copied elsewhere) for 6+ months so it has been archived.

I requested that it be restored...

[Support Wizard Journey]
[Ask a Question about your Email Service]
[Technical Support]
[Other Email Features]
[Ask a Question about your Email Service]
[Additional Information]
Can you please restore my default mailbox.

Thank you.

Today I found this response from support...

Thank you for your patience.

Please can you provide more information on which email address you would like restoring so that this request can be escalated to our second tier team.

Would not be quite so bad if there were indeed two or more email addresses, there is just the ONE.

It is very evident that the support agent has simply not bothered in the slightest to look at the request … and just batted it back to the user.  Seems like a delaying tactic which achieves nothing but making Plusnet look silly to my customer.

Not impressed!!

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 501
Thanks: 135
Fixes: 19
Registered: ‎11-01-2018

Re: 182226844 - unbelieveable response from BUSINESS support

Fix

 

Hi @Townman

 

Thanks for highlighting this - apologies for the confusion.

 

I've asked for this to be un-archived as a priority.

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
Superuser
Superuser
Posts: 12,758
Thanks: 4,017
Fixes: 26
Registered: ‎22-08-2007

Re: 182226844 - unbelieveable response from BUSINESS support

Hi Dave,

 

Thanks for fixing this. I’ll close off the unupdated ticket.