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10 GB Limit fiasco

whiteliner
Dabbler
Posts: 10
Registered: 30-12-2008

10 GB Limit fiasco

Sad I signed up for a package with a 10 gb limit recently.      When i had used 2 gb i got an email stating that i would be charged as i was exceeding the 2 gb limit......i mailed back and complained............. I was assured that it was a system error and it would be fixed.......i had several of these warnings to which i replied and was told it would be sorted...........surprise surprise when it came to billing time i was billed extra for using more than my 2gb limit even although i had signed up for ten gb.....................sigh doesnt anybody do anything properly these days
adie:red Changed from all upper case as per link:rules]
6 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: 10 GB Limit fiasco

There's a thread about this in 'Product Ideas and Suggestions' http://community.plus.net/forum/index.php/topic,71998.0.html
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: 10 GB Limit fiasco

@ whiteliner  do you know what the date was when you signed up for the 10G,  No quite the same, but PN have mucked up my billing as well on a package change,  Was it definitely in January  the offer actually ended 16 Feb and did you agree to a year?  the pertinent part of Anotherone  link starts about page 8
whiteliner
Dabbler
Posts: 10
Registered: 30-12-2008

Re: 10 GB Limit fiasco

Smiley  thanks pierre........i have a hard copies of mails and the contract just in case. double checked and its def .10gb.......waiting on plusnet reply to ticket..........just annoyed that i forewarned them and they still overcharged me...cest la vie nowadays......thanks anyway
whiteliner
Dabbler
Posts: 10
Registered: 30-12-2008

Re: 10 GB Limit fiasco

thanks anotherone gonna check out that thread in the mornin.............good night
whiteliner
Dabbler
Posts: 10
Registered: 30-12-2008

Re: 10 GB Limit fiasco

good morning.........to those concerned..........ticket answered this morning saying a refund will be made....thanks for all advive and enjoy your day Smiley Smiley
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: 10 GB Limit fiasco

Hi Whiteliner,
I'm glad to hear that you got everything sorted Smiley