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wifi ok but not ethernet

FIXED
DavidJW021
Dabbler
Posts: 12
Thanks: 3
Registered: ‎22-09-2021

Re: wifi ok but not ethernet

Did you use the old power supply with the new router by any chance ?

No used the new power cable. I did use my original ethernet cables though, so maybe I should use the cable that came in the box...

outcast
Aspiring Champion
Posts: 961
Thanks: 388
Fixes: 19
Registered: ‎11-01-2025

Re: wifi ok but not ethernet

EDIT: post deleted as question already answered while I was typing. Roll_eyes

MisterW
Superuser
Superuser
Posts: 18,236
Thanks: 7,725
Fixes: 519
Registered: ‎30-07-2007

Re: wifi ok but not ethernet

Fix

so maybe I should use the cable that came in the box...

That's definitely worth trying.

I just can't see how two routers could be faulty on ALL their LAN ports.

 

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DavidJW021
Dabbler
Posts: 12
Thanks: 3
Registered: ‎22-09-2021

Re: wifi ok but not ethernet

Really sorry - how embarrassing. Using the cable from the box appears to work. I did not imagine that 2 cables would be faulty.

Thank you very much

MisterW
Superuser
Superuser
Posts: 18,236
Thanks: 7,725
Fixes: 519
Registered: ‎30-07-2007

Re: wifi ok but not ethernet

I did not imagine that 2 cables would be faulty.

Neither would I to be honest.

Glad we got to the bottom of the problem though.

At least you've now got  a spare router😀

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.