technicolor router keeps restarting every few minutes
Got a problem with my router that keeps restarting every few minutes. I reset it to factory settings but nothing seems to help. When on a rare occasion when it is working it works well....
Thanks in advance,
Re: technicolor router keeps restarting every few minutes
Sorry to hear you are getting drops in connection, I can replicate these findings on our side as well, here is a copy of your RADIUS log for the past 7 days in visual form;
The drops outs do seem to be very frequent - how often would you say you are power cycling / resetting the router may I ask?
Now the good news (if you'll believe that) is that I have found no fault on your line after performing both a Phone & Broadband test.
Here is a copy of the GEA test results I have ran;
|Test Outcome Code||GTC_FTTC_SERVICE_0000|
|Description||GEA service test completed and no fault found .|
|Main Fault Location||OK|
|Sync Status||In Sync|
|Downstream Speed||54.9 Mbps|
|Upstream Speed||10.0 Mbps|
|Fault Report Advised||N|
|NTE Power Status||PowerOn|
|Voice Line Test Result||Pass|
|Bridge Tap||Not Detected|
|Radio Frequency Ingress||Not Detected|
|Repetitive Electrical Impulse Noise||Not Detected|
|Cross Talk||Not Detected|
|Estimated Line Length In Metres||264.3|
|Upstream Rate Assessment||Very Good|
|Downstream Rate Assessment||Very Good|
|Interference Pattern||Not Detected|
|Service Impact||No Impact Observed|
|Home Wiring Problem||Not Detected|
|Downstream Policing Discard Rate||0.0|
|Customer Traffic Level||Upstream and Downstream Traffic Detected|
|Profile Name||0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off|
Your router is Syncing at 54.99Mbps on a Profile of 0.128M-55M. This is well within your estimates of between 49-62Mbps provided by our supplier.
Now that we have ascertained that your line is performing correctly, the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, faceplates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here.
Please give this a go and let us know how you get on.