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technicolor router keeps restarting every few minutes

wizzywizard
Newbie
Posts: 1
Registered: 09-05-2018

technicolor router keeps restarting every few minutes

Hi

 

 

Got a problem with my router that keeps restarting every few minutes. I reset it to factory settings but nothing seems to help. When on a rare occasion when it is working it works well....

 

any ideas?

 

Thanks in advance,

 

Gordon.

2 REPLIES
Moderator
Moderator
Posts: 26,682
Thanks: 1,609
Fixes: 122
Registered: 14-04-2007

Re: technicolor router keeps restarting every few minutes

Moderator's note by Dick (Strat): Topic moved to My Router.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 328
Thanks: 98
Fixes: 20
Registered: 26-03-2018

Re: technicolor router keeps restarting every few minutes

Hi @wizzywizard

Sorry to hear you are getting drops in connection, I can replicate these findings on our side as well, here is a copy of your RADIUS log for the past 7 days in visual form; 

The drops outs do seem to be very frequent - how often would you say you are power cycling / resetting the router may I ask? 

Now the good news (if you'll believe that) is that I have found no fault on your line after performing both a Phone & Broadband test. 

Here is a copy of the GEA test results I have ran;

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 54.9 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 264.3
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp

2018-04-27T17:00:00

Your router is Syncing at 54.99Mbps on a Profile of 0.128M-55M. This is well within your estimates of between 49-62Mbps provided by our supplier. 

 

Now that we have ascertained that your line is performing correctly, the next thing would be to rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the drops stop. This rules out internal wiring, faceplates and extension sockets as being the cause. How to locate the test socket and set your connection into it can be found here

Please give this a go and let us know how you get on. 

 

Kind Regards, 

 

Alisdair 

If this post resolved your issue please click the 'This fixed my problem' button
 Alisdair C
 Plusnet Help Team