replacement router

[#1]

is there a link to request a new router.  renewed contract a couple of months ago and broadband went down a few days ago but has now been fixed but engineer said should replace the router.  

THIS ISNT FOR ME BUT AN ELDERLY NEIGHBOUR WHO STRUGGLES TO USE PHONE 

[#2]

@Bcresswell Do you know which Hub they have, and roughly how old it is? The 'replace the router' is a standard engineers suggestion, even if it isn't relevant.

[#3]

its was a free one issued when she switched to plus net. just done 3rd 18 month contract renewal. 

as said its not for me but elderly neighbour but I did get her to switch to plus.net as was overpaying on previous contract. 

Dont exactly know what engineer said but she has been off for last 5 days and she said " felt totally isolated " not being on socials.  so its more of a get a new one for cheapest price for her in case old one gives up. 

[#4]

OK, I'm going to guess it is a Hub2 in that case, and at only 4.1/2 years old, I don't know if PN would replace it, unless it  was faulty, which it doesn't sound like, to me.

You could always get your neighbour to ring PN - whilst you were there, let her do the security checks, and then ask the agent if she could pass the phone to you and see what they say.

[#5]

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@Bcresswell wrote:

is there a link to request a new router.  renewed contract a couple of months ago and broadband went down a few days ago but has now been fixed but engineer said should replace the router.  

THIS ISNT FOR ME BUT AN ELDERLY NEIGHBOUR WHO STRUGGLES TO USE PHONE 

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Excuse my butting in, but I'm wondering what the elderly neighbour's home telephone situation currently is - do they have a working landline and who with?

I ask because it occurs to me the engineer's remark about replacing the router might possibly be related to continuing use of a home telephone as much as to do with broadband. Just a thought.