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fibre router

bops
Newbie
Posts: 3
Registered: 04-10-2016

fibre router

...just received my fibre router [upgrade].my .fibre will not kick-in for 10 days or so....do I install the new router now or will that cut me off......and how will I know when to fit my new router?

3 REPLIES
Community Veteran
Posts: 1,146
Thanks: 140
Fixes: 26
Registered: 13-08-2015

Re: fibre router

If its the new Hub 1 then it will work on ADSL and VDSL (Fibre) so you could fit it now. Or if you prefer, leave the existing one until it stops working then swap over.

markhawkin
Aspiring Pro
Posts: 195
Thanks: 25
Fixes: 4
Registered: 17-07-2016

Re: fibre router

@bops

 

I found when I connected the Hub One to ADSL prior to a VDSL ("fibre") upgrade, on the day of the upgrade I needed to factory reset the router after the upgrade to get a connection.

If yours doesn't work on "go live" day give that a try.

I am the satisfied customer....
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 106
Fixes: 32
Registered: 27-04-2007

Re: fibre router

Hi bops,

 

I can see it's a Hub One (as I'm no doubt you're also aware!) so feel free to connect that to the existing line.

I've checked your fibre upgrade and see that's scheduled to go ahead on the 18th.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team