Will I get a new router?

[#1]

Just upgraded my account to full fibre with an installation booked. It said in the offer info a new router could be ordered for shipping cost but there was no option to add this to the cart before finalising.

Is it sent as standard, if not can a mod/support DM me to add one?

[#2]

@Balders21 

If you already have a Hub2 then no new router is required.

Brian

[#3]

I should clarify, while we do have a Hub2, its feet have fallen off and if there's an option to order a new one with the upgrade, that would make sense.

[#4 · Accepted solution]

@Balders21 

You can either wait for a staff member to pick up this thread or phone PlusNet.

Brian

[#5]

I called, considered fixed