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Wifi connection

AW69
Newbie
Posts: 2
Registered: ‎17-12-2019

Wifi connection

All of my device i.e laptop, SkyQ and mobile phone doesn't show the wireless SSID expect my TV which connected with no problem. PN hub one says one or two device security is off, I've checked and what I can see security is on.
3 REPLIES 3
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,316
Thanks: 5,958
Fixes: 996
Registered: ‎21-04-2017

Re: Wifi connection

Hi there,

I'm sorry to see you're having problems connecting your devices to your wireless network.

Do you see any other wireless networks when you bring up the list of available networks?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
AW69
Newbie
Posts: 2
Registered: ‎17-12-2019

Re: Wifi connection

Yes, all my device brings up all other wireless network expect for my own Plusnet One Router, the only device that has connected wireless is both of the TV.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,131
Thanks: 991
Fixes: 401
Registered: ‎01-01-2012

Re: Wifi connection

Thanks for getting back to us @AW69

We've looked into this further and we can't see any cause for this.

I've arranged for a replacement router to be sent out to you and we'll get that to you as soon as possible.

If you're still having issues after you've received let us know

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team