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Wi Fi not connecting to plusnet router

FIXED
Trumpet1
Hooked
Posts: 5
Registered: ‎06-11-2022

Wi Fi not connecting to plusnet router

Ok I’m not a Rooky when it comes to this stuff, here goes. My partners laptop after many years use has crashed and burned. She has used it on Wi-Fi in the present location for this length of time. We have just purchased a desk too to replace it with a usb Wi-Fi unit. Bearing in mind Wi-Fi has always worked in this location. When I search for Wi-Fi routers it comes up with three, plusnet (strongest) sky no1 and sky no2 , I presume the two sky ones are near neigbours. When I click on the sky routers it immediately as expected comes up asking for the router password , which of course we don’t have . When I click on the plusnet one it seems to do a search but Never asks for the password, it just says can not connect , or words to that effect. Although it’s the strongest Wi-Fi I have tried moving the computer to within feet of the router. ALL other devices connected to this router works fine with a download speed of 25mps.
What am I doing wrong
Rog Trumpet.
10 REPLIES 10
jab1
Legend
Posts: 16,817
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Registered: ‎24-02-2012

Re: Wi Fi not connecting to plusnet router

Fix

@Trumpet1 Is the Plusnet signal yours?

John
Trumpet1
Hooked
Posts: 5
Registered: ‎06-11-2022

Re: Wi Fi not connecting to plusnet router

Yes it IS my router proved by switch it off and watching it disappear from screen. Download speed on router is at present 25mps , all other devices working fine.
Baldrick1
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Re: Wi Fi not connecting to plusnet router

Moderators Note

This topic has been moved from Broadband to My Router

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
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Posts: 16,817
Thanks: 5,339
Fixes: 248
Registered: ‎24-02-2012

Re: Wi Fi not connecting to plusnet router

@Trumpet1 That does not make sense - can you provide a screenshot  of that actual message, please. It may just be possible the Wi-Fi adapter you have is not compatible - which will possibly need input from other Community members, although I'll try my best. What make/model of adapter?

John
Trumpet1
Hooked
Posts: 5
Registered: ‎06-11-2022

Re: Wi Fi not connecting to plusnet router

How do I attach two screen shots, they are jpg but can’t see how to attach
jab1
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Posts: 16,817
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Registered: ‎24-02-2012

Re: Wi Fi not connecting to plusnet router

Click the icon to the right of the 'smiley' one and follow instructions. If you are using a tablet/phone, you will need to request the 'desktop' version of this site for it to work.

John
Townman
Superuser
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Registered: ‎22-08-2007

Re: Wi Fi not connecting to plusnet router

What is the "usb WiFi unit" - is it a recent purchase?

Which router are you using?

If I had to guess here, this might be an old usb WiFi card which only supports a or b mode WiFi whilst the router is configured in n mode only.  In such circumstances, the PC will see the WiFi SSID but not be able to establish a connection.

I could be completely wrong...

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Trumpet1
Hooked
Posts: 5
Registered: ‎06-11-2022

Re: Wi Fi not connecting to plusnet router

A new usb wi Fi dongle received this morning cured the problem
Townman
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Registered: ‎22-08-2007

Re: Wi Fi not connecting to plusnet router

In that case, mode incompatibility would be the most likely culprit. Legacy a, b and g modes do not work with some modern routers. The devices can see the WiFi SSID but cannot negotiate a connection.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Trumpet1
Hooked
Posts: 5
Registered: ‎06-11-2022

Re: Wi Fi not connecting to plusnet router

Yep a new usb Wi-Fi dongle cured this , thanks everyone