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What causes Hub One to go red light

bertmay
Grafter
Posts: 30
Registered: ‎28-07-2009

What causes Hub One to go red light

This morning, after 2 weeks of almost no hiccups the router went red light, couldn't even log into it. Why would it do this?

Did the usual switch off & back on, blue light returned, LAN & Wifi back on.

A puzzle

Bert

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 9,640
Thanks: 4,330
Fixes: 346
Registered: ‎30-06-2016

Re: What causes Hub One to go red light

@bertmay 

There are numerous possibilities. 
Plusnet are currently rolling out new firmware, maybe yours crashed during the restart.

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bertmay
Grafter
Posts: 30
Registered: ‎28-07-2009

Re: What causes Hub One to go red light

I'll check my firmware number later, see if its changed.

Thanks

Bert

bertmay
Grafter
Posts: 30
Registered: ‎28-07-2009

Re: What causes Hub One to go red light

Still on 289.1.1 last updated 30 June 21

adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 114
Registered: ‎01-12-2020

Re: What causes Hub One to go red light

Hi @bertmay

Thanks for reaching out.

A red / orange  light with a flashing or static b symbol on the router indicates a sync problem, which can be caused by a number of reasons, from the router not being set up correctly, to issues with the Openreach infrastructure.

A red / orange light on it's own with no b symbol can indicate an authentication problem, the router may need to be logged into again.

I've just tested your line anyway and have found no major issues with the network, though a Bridge Tap has been detected. This is usually found when there are defects with the wiring within and around the perimeter of your property.

I'd suggest having a quick read through our Troubleshooting Guide, and if the issues are not being resolved, head over to faults.plus.net and raise the issue with our Tech Support Team.

 Adam
 Plusnet Help Team - Leeds