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Upload drop out

SpexyBexy
Interested
Posts: 1
Registered: ‎30-12-2021

Upload drop out

Hi,

my download and ping are fine however when I run my speed test my upload gets up to around 14mbps then drops to 1.96 then back up to 14.  I feel this is causing a great deal of lag when I am gaming, can anyone help?

I have cleared temp files, removed devices from the router, I am wired connection, and have reset my router.  on looking through the forum I have tried to find my firmware but I can't seem to find this information to see if I need to update the firmware?

 

Any help is appreciated, thanks Smiley

2 REPLIES 2
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,258
Thanks: 4,031
Fixes: 258
Registered: ‎04-04-2007

Re: Upload drop out

Assuming I'm looking at the correct account, your hub is already running the latest available firmware.

Where are you running a speedtest from?

Have you tried another speedtest site?

What else is consuming data at the times you're running a speedtest?

This doesn't strike me as router issue to be honest.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 130
Registered: ‎07-12-2017

Re: Upload drop out

Hiya @SpexyBexy, thanks for getting in touch.

 

I am really sorry for the issues that you are experiencing and for the disruption caused. I have just tested your line and everything is looking pretty good with no issues being highlighted.

 

Can you get back to us with the info @bobpullen has requested and we will take it from there and see what we can do to help.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team