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Thought I had ordered a hub 2 router with my renewal

moggies2
Hooked
Posts: 6
Registered: ‎20-02-2023

Thought I had ordered a hub 2 router with my renewal

Hello community,

First time posting here

So I recently renewed my contract and went with unlimited fibre extra. This went live on the 8/2/23.

I must have totally missed the option or something went a miss when asking for a hub 2 router, or I'm still waiting on it to arrive?

Do I ask here for help, or shall I cancel this current order (as I'm within 14 days) and reorder again in the hope I get my hub 2 router?

Appreciate the help.

Kind regards.
3 REPLIES 3
Dan_the_Van
Aspiring Hero
Posts: 2,374
Thanks: 1,045
Fixes: 66
Registered: ‎25-06-2007

Re: Thought I had ordered a hub 2 router with my renewal

@moggies2 welcome to the forum.

In my case I received an email to confirm I ordered a Hub Two when I renewed.

I would say there is no need to cancel the order to get one, try calling 0800 013 2632 and ask for one.

Dan

willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,450
Thanks: 533
Fixes: 93
Registered: ‎27-11-2020

Re: Thought I had ordered a hub 2 router with my renewal

Hey there @moggies2 

 

I can get a new router sent out but it would be 6.99 for the postage and packaging.

 

Is that ok with you?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team
moggies2
Hooked
Posts: 6
Registered: ‎20-02-2023

Re: Thought I had ordered a hub 2 router with my renewal

Hi @willcutforth,

Yes that would be fine. How do I got about this? Also to confirm it'll be a hub 2 router?

Kind regards