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TD-W9980 setup

Plusnet Help Team
Plusnet Help Team
Posts: 1,575
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Registered: ‎11-01-2018

Re: TD-W9980 setup

Hi and thanks for providing the additional information.

 

Looking at your account it seems as though your connection has been stable for the last sixteen hours - could you confirm how things are looking from your side over the same time period?

 

Best wishes,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
graemev
Grafter
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Registered: ‎13-06-2018

Re: TD-W9980 setup

OK, just had another drop

 

<12>1 2018-06-25T 17:19:43.362008+01:00 PPP - - - PPP: ppp0 LCP down

 

...time passes ....

 

<11>1 2018-06-29T 09:19:40.256511+01:00 PPP - - - PPP: ppp0 User request
<11>1 2018-06-29T 09:19:40.256511+01:00 PPP - - - PPP: ppp0 LCP down
<12>1 2018-06-29T 09:19:40.256681+01:00 PPP - - - PPP: ppp0 LCP down
<11>1 2018-06-29T 09:19:45.945388+01:00 PPP - - - PPP: ppp0 User request
<11>1 2018-06-29T 09:19:45.961832+01:00 PPP - - - PPP: ppp0
<11>1 2018-06-29T 09:20:45.068594+01:00 PPP - - - PPP: ppp0 Timeout waiting for PADO packets
<11>1 2018-06-29T 09:20:45.069714+01:00 PPP - - - PPP: ppp0
<11>1 2018-06-29T 09:21:03.975368+01:00 PPP - - - PPP: ppp0 LCP down
<12>1 2018-06-29T 09:21:03.976467+01:00 PPP - - - PPP: ppp0 LCP down

 

so 3.5 days , which is pretty much in line with MTBF before of 3 days. So I'd say (from one result only)  that the behaviour is unchanged  since putting in place this most recent in-line microfilter.

 

I'll wait for the six days agreed at the start, then it looks as if I'll need to try the "two box" solution  shown in the above jpegs. At this point I'll lose my ability to see if the connection is dropping  (the box does no logging)

graemev
Grafter
Posts: 35
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Registered: ‎13-06-2018

Re: TD-W9980 setup

...and again about 3 days later, so I'd say  changing the filter made no (significant) difference

 

 

<12>1 2018-06-29T 09:21:03.976467+01:00 PPP - - - PPP: ppp0 LCP down

...
<11>1 2018-07-02T 22:05:46.388358+01:00 PPP - - - PPP: ppp0 User request
<11>1 2018-07-02T 22:05:46.388358+01:00 PPP - - - PPP: ppp0 LCP down
<12>1 2018-07-02T 22:05:46.388633+01:00 PPP - - - PPP: ppp0 LCP down
<11>1 2018-07-02T 22:05:52.655442+01:00 PPP - - - PPP: ppp0 User request
<11>1 2018-07-02T 22:05:52.656564+01:00 PPP - - - PPP: ppp0
<11>1 2018-07-02T 22:06:52.061582+01:00 PPP - - - PPP: ppp0 Timeout waiting for PADO packets
<11>1 2018-07-02T 22:06:52.062733+01:00 PPP - - - PPP: ppp0
<11>1 2018-07-02T 22:07:27.026415+01:00 PPP - - - PPP: ppp0 LCP down
<12>1 2018-07-02T 22:07:27.027527+01:00 PPP - - - PPP: ppp0 LCP down

 

The next step will be to replace both the modem and the router and we wire the house setup .... I then lose any monitoring ability so can I ask somebody at plusnet to keep an eye  (once I confirm I have the two box config in place)

 

graemev
Grafter
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Registered: ‎13-06-2018

Re: TD-W9980 setup

OK, so I'm about to trey to go back to the original "two box solution" (see photos)  I've just gone to the page: https://www.plus.net/help/broadband/router-setup-guides/ with the intention of printing it off prior to cutting my connection .... but it's not a PDF , so you need to be online to use it ... doooh!  ... so I goto feedback (to point this out)

 

Thanks!

We'd love to hear your feedback

 

Thank you for your feedback

 
Sorry, this survey is now closed. Thank you for your time.
 
 
so no help there .... the online version of the dock says
 
 
two Ethernet cables (one with yellow ends and another with red)
 
Now of course these are long gone. My guess would be one is intended to be a crossover cable, but since it does not say I'll have to guess .
 
 
 
... OK I've found a crossover cable (guessing that was what the instructions meant)  [tested it]  ...so now to unplug  ... to quote Oates  ... I may be some time (12:13 on 3 july 1Cool
 
graemev
Grafter
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Registered: ‎13-06-2018

Re: TD-W9980 setup

OK, back on the air with two box solution. (so I guess it was a crossover that it needed)

so now I can't see the line drops . Could somebody at PlusNet  please acknowledge this message and keep and eye for the next 6 days to see if I'm still getting line drops.   (12:50 on 3 jul 201Cool

Plusnet Help Team
Plusnet Help Team
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Registered: ‎18-06-2018

Re: TD-W9980 setup

Hi There Sorry to hear of the issues you have had. I am glad that you have been able to find a solution. Firstly I just wanted to advise that there should be not differences in the connection settings you would of had in your router to what we currently use.

I am happy to provide a history of your connection as it stands now so that this can be referenced against and further updates.

 

 

I would ask that you give us a quick reply when you would like to check this again from our end and we can update this thread.

If this post resolved your issue please click the 'This fixed my problem' button
 Lee Y
 Plusnet Help Team
graemev
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Re: TD-W9980 setup

Woah there, this is in no sense at "a solution"  ... this is a test lash up I've setup at the request of various folks on this forum. Right now I have no wired phone line and part of my network set-up is offline. I also have a collection of boxes on my hall floor and extension box to power al the kit. This is not a configuration I can live with long term.

 

Step 1: Was to swap out the microfilter for 6 days (2 X MTBF) to see if anything changed  [ it didn't ]

Step 2: Was to swap out the single modem+router for the old 2 box solution, to see if one part of the combined box was a cause

 

Step2 has the side effect of losing all my stats, so I can no longer tell if I'm getting line drops. This is why I ask for somebody to monitor it.

 

It looks like you saw a drop at around 12:30 , which was when I swapped out the box.

 

We need to check on 10th July

Plusnet Help Team
Plusnet Help Team
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Registered: ‎26-03-2018

Re: TD-W9980 setup

Hi @graemev,

It looks like everything is still stable from our side at the moment, but I'd be happy to check the connection out again on 10th July to see how everything has been performing.

If you have any issues or concerns in the meantime however, please make sure to post another update within this thread.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
graemev
Grafter
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Registered: ‎13-06-2018

Re: TD-W9980 setup

OK, time has passed. Can somebody report on my history. I have no access to any logs so I can't tell if there have been any drops.

Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: TD-W9980 setup

Here's what your connection is looking like. No drops from what I can see.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
graemev
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Registered: ‎13-06-2018

Re: TD-W9980 setup

Ahh,

 

so swapping out microfilter had no effect

swapping out the TDW9980 seems to have completely solved the drop outs (sadly not a long term solution as it fills my hallway with boxes and offers no monitoring)

 

So the most likely cause is the TDW9980 is the cause. The only other possibility is "time" ... it was a fault which existed in the past but has stopped now. So I'll swap the TDW9980 back and see if the problem reoccurs. Assuming they do, what is the next action?

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 14,170
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Registered: ‎21-04-2017

Re: TD-W9980 setup

If your connection between the exchange and your router drops out I'd report a fault to us at http://faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
graemev
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Re: TD-W9980 setup

If the fault reappears , it points at the router being the source of the problem. What should I then do?  I'll have two "unusable" solutions the TD-W9980 (line drops) the two box techincolor router +  Huawei modem (no use as I don't have room + power for the two boxes in my hall.)

...Just buying "high end" combined modem+router seems to not work on the plusnet network

 

(still nice to have a working phone line after all these weeks :-) )

graemev
Grafter
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Registered: ‎13-06-2018

Re: TD-W9980 setup

OK, got another failure  reported by the W9980. Did anybody see this on the other end.

Assuming you did, this pretty much clinches it for the router. So I have a a router which drops connection roughly every 3 days.

 

...so what to do? Is there a router known not to do this? (single box , not 2)

 

 


<12>1 2018-07-13T 12:21:38.788531+01:00 PPP - - - PPP: ppp0 LCP down

<11>1 2018-07-15T 20:26:35.892446+01:00 PPP - - - PPP: ppp0 User request
<11>1 2018-07-15T 20:26:35.892446+01:00 PPP - - - PPP: ppp0 LCP down
<12>1 2018-07-15T 20:26:35.892607+01:00 PPP - - - PPP: ppp0 LCP down
<11>1 2018-07-15T 20:26:42.120500+01:00 PPP - - - PPP: ppp0
<11>1 2018-07-15T 20:27:40.844575+01:00 PPP - - - PPP: ppp0 T imeout waiting for PADO packets
<11>1 2018-07-15T 20:27:40.845938+01:00 PPP - - - PPP: ppp0
<11>1 2018-07-15T 20:27:59.687809+01:00 PPP - - - PPP: ppp0 LCP down
<12>1 2018-07-15T 20:27:59.688926+01:00 PPP - - - PPP: ppp0 LCP down

 

 

I'm somewhat intrigued by User request. Just in case the box is choosing to take the connection down every so often? e.g. to reset state and clear out tables?  (seems a bit far fetched I know)

graemev
Grafter
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Registered: ‎13-06-2018

Re: TD-W9980 setup

All the problems I can find on the Web seems to be PlusNet customers. I'm wondering if there is a clash between my modem and something in the Plusnet network. It seems either swapping the modem or the ISP would be the obvious solution?

 

I'm not seeing  any kind of response on this thread.