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Solid orange light & Broadband light orange

Posts: 1
Registered: ‎17-05-2022

Solid orange light & Broadband light orange

I have I believe a Hub 1, the Internet was down all over my area today however it is up across the other side of the village now but my router just has an orange light and the broadband light lit up (sometimes it turns off for a while).

I have tried factory resetting it and logging on on the hub manager but it just says connecting then returns to disconnected.

Is there anything else I can try?
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Solid orange light & Broadband light orange

Hiya @AdamCollings, thanks for getting in touch. I'm sorry for the delay in picking up your post and for the loss of service you have been experiencing. I can appreciate the hassle this must be causing!


I have tested your line and this shows that you are still impacted by an outage in the area, with the current estimated fix time set for 11.45pm tonight.


I'm so sorry for the disruption caused in the meantime!

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team