Smart devices keep going offline
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Re: Smart devices keep going offline
02-11-2025 6:25 PM
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I can definitely do that but unfortunately I'd reset the hub again and disconnected the radiators so I'll have to reconnect them later this week and wait for them to go offline again.
I don't see a paper clip to attach anything though?
Re: Smart devices keep going offline
02-11-2025 6:28 PM
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I can try changing the lease time then and see if that makes a difference.
Re: Smart devices keep going offline
02-11-2025 6:31 PM
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Setting the DHCP so the device always uses the same IP Address is not the same as setting a device with static IP Address, as the former would still make regular DHCP requests, even though the IP Address would be the same. I found the Hub Two IP addresses sticky and stay as was after a Hub reboot.
You need to be using a PC or if a tablet use 'Desktop site'
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Re: Smart devices keep going offline
02-11-2025 6:34 PM
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@Simon_James wrote:
I don't see a paper clip to attach anything though?
Are you posting from a mobile device? If so, select the desktop site from the drop-down.
Re: Smart devices keep going offline
02-11-2025 6:48 PM
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I can log on using my Chromebook later though and have a look 🙂
Re: Smart devices keep going offline
02-11-2025 6:52 PM
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That's because it's not a drop down, touch the three dots top right corner, use 'Desktop site' is down towards the bottom.
Important, you need to be viewing the thread page for this setting to appear.
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Re: Smart devices keep going offline
02-11-2025 6:52 PM
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@Dan_the_Van wrote:
Setting the DHCP so the device always uses the same IP Address is not the same as setting a device with static IP Address, as the former would still make regular DHCP requests, even though the IP Address would be the same.
Have I confused semantics / terminology?
- Dynamic - the device gets whatever IP address assigned by the DHCP from the available pool - it will be sticky so long as the lease is active
- Static - the device (being pedantic, the MAC address) gets the same IP address reserved by DHCP
- Fixed - the device has its address hard coded into its NIC's configuration
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Smart devices keep going offline
02-11-2025 6:55 PM
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@Simon_James OK - it appears Safari doesn't like people using the desktop sites, but this link tells you how : https://www.reddit.com/r/iphone/comments/18xvba7/anyone_know_how_to_use_desktop_website_on_iphone/ - had to look myself because I don't use Safari.
Re: Smart devices keep going offline
02-11-2025 6:59 PM
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Odd!
I use the desktop version of the community on my iPhone all of the time...
Click what looks like a screen and keyboard icon on the left of the page address bar.
Click the three dots bottom right.
Select 'Request Desktop / Mobile site'.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Smart devices keep going offline
02-11-2025 7:00 PM
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So is there a way of setting them with a static IP address other than what is set on the DHCP setting?
Re: Smart devices keep going offline
02-11-2025 7:05 PM
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Not that I know of.
AFAIK / AFAIU addresses are defined as per my description above.
Static means that it is reserved by DHCP as in "Always use this address".
Many devices allow the specification of a fixed IP address within the device itself (as opposed to getting a DHCP managed address). Such addresses should be outside of the range managed by DHCP.
For example, I have a customised DHCP pool 192.168.1.2 to 192.168.1.199 - therefore I would set fixed addresses in devices in the range 192.168.1.200 to 192.168.1.250 staying clear of the special addresses at the top of the subnet.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Smart devices keep going offline
02-11-2025 7:07 PM
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I'll have a play on the iPad later - I use Firefox on all my devices to keep things in sync, so as I said, I had to Google. I've never liked Safari.
@Townman wrote:
Odd!
I use the desktop version of the community on my iPhone all of the time...
Click what looks like a screen and keyboard icon on the left of the page address bar.
Click the three dots bottom right.
Select 'Request Desktop / Mobile site'.
Re: Smart devices keep going offline
02-11-2025 7:07 PM
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The problem is the Fixed could refer to either method as the end result is the same.
I always referred to a static IP Address which is manually setup on the device.#
I would image a google chromebook would use google chrome and not Safari
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Re: Smart devices keep going offline
02-11-2025 7:10 PM
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Re: Smart devices keep going offline
02-11-2025 7:11 PM
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@Dan_the_Van wrote:
I would image a google chromebook would use google chrome and not Safari
But the OP is currently using a 'mobile device' - phone?
Anyway we digress, so I'm off. 😉
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